Job Description

About the Role

:
  • The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
  • The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders

    • Job Responsibilities:

    A. Core Operations

  • Ensure availability of trained & certified technicians as per guidelines.
  • Coach technicians to improve service quality, retention, and SOP compliance.
  • Conduct daily stand-up meetings; communicate safety & job-specific instructions.
  • Ensure availability of tools, materials, and proper stock management as per SOP.
  • Monitor SCP usage, troubleshoot issues, and provide refresher training.
  • Ensure Partn...

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