Job Description

Responsibilities


  • Act as key contact point to Singapore Volume Onsite Calibration (VOSCal) customer.
  • Analyse customer concerns & technical requirements, communicate to Keysight delivery team and develop streamline project / process to retain / improve customer satisfactory.
  • Conduct closing meeting to all Singapore VOSCal Customer after end of every onsite to ensure metrics are met accordingly and get feedback from customer. Workout on the follow up actions.
  • Manage record retention for Singapore VOSCal operations and support audit
  • Deal directly with customer requests and inquiries, ensures customer satisfaction
  • Prepare quotations for VOSCal customers in Singapore, Vietnam and Thailand
  • Prepare equipment resources for Singapore, Vietnam, Philippines, Indonesia & Thailand and scheduling for service delivery
  • Arrange equipment and man power resources to carry out onsite calibrati...

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