Job Description
Maximize field equipment efficiency as a Field Service Technical Support Lead. You'll ensure performance metrics, tackle troubleshooting, and liaise with various teams in a role focused on hands-on support.
In this pivotal role, you will monitor trackside friction management units while collaborating closely with engineers, field service, and quality teams. Your experience will be crucial in tracking software updates, conducting diagnostics, and leading repair initiatives. You'll contribute directly to the operational success of our systems through your detailed approach and problem-solving skills.
Key Responsibilities:
• Track operational performance metrics for field equipment
• Conduct software and firmware updates on deployed systems
• Troubleshoot and repair equipment in the field
• Create technical documentation and training materials
• Propose improvements based on performance data
Requirements:
• 4+ years in technical support or similar role
• High...
In this pivotal role, you will monitor trackside friction management units while collaborating closely with engineers, field service, and quality teams. Your experience will be crucial in tracking software updates, conducting diagnostics, and leading repair initiatives. You'll contribute directly to the operational success of our systems through your detailed approach and problem-solving skills.
Key Responsibilities:
• Track operational performance metrics for field equipment
• Conduct software and firmware updates on deployed systems
• Troubleshoot and repair equipment in the field
• Create technical documentation and training materials
• Propose improvements based on performance data
Requirements:
• 4+ years in technical support or similar role
• High...
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