Job Description

Job Title: Field Technician Support Lead

Department: Customer support

Revision Date: 5/31/2026

FLSA: Non-Exempt 

Location: Broomfield, CO Preferred (Remote U.S. – Ok) 

Level: S4

Rate of Pay: $38.46 - $48.07/Hr USD


Company Overview:

Responsibilities:

  • Install 911 Call Handling Equipment at customer locations across North America.
  • Train customers in system administration and usage.
  • Provide on-site and remote troubleshooting for new and existing systems.
  • Deliver accurate post-installation as-built documentation.
  • Travel independently, often at short notice (primarily by air).
  • Be available for extended travel periods of two to three weeks at a time.
  • Install and configure hardware and software supporting 911 life-safety communications, including:Legacy 911 Telecommunication NetworksLegacy Telephone Networks (POTS, T1, PRI...

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