Financial Account - Customer Service Representative - Competitive

Customer Service Representative for a Financial Account, you will assist customers with banking and financial service inquiries, account-related concerns, transactions, and general customer support. You will help customers manage their financial needs while delivering exceptional customer service.



Key Responsibilities



Handle customer inquiries via phone, chat, or email

Assist customers with account-related concerns and transactions

Provide accurate information about banking products, services, and processes

Help customers with online banking, card services, and account verification

Resolve customer concerns professionally and efficiently

Record customer interactions in internal systems

Escalate complex issues to the appropriate teams

Meet quality and performance targets

Requirements



Open to fresh graduates and applicants with no BPO experience

At least High School or Senior High ...