Fit4Less Manager - Kitchener Weber St E

FIT4LESS MANAGER

The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.

Job Summary

Manages, monitors, and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.

Responsibilities

• Offer and ensure consistent friendly customer service.
• Complete and lead cleanliness duties using standards, policies, processes and guidelines.
• Ensure club cleanliness practices and process expectations are met to provide members and associates with a clean and safe environment.
• Lead and train the handling of member concerns and resolve escalated member complaints.
• Identify, inform and use effective action plans to solve club duties and processes that are not meeting expectations.
• Manage direct reports and the ...