Job Description

Overview

The Fleet Control Tower Agent is a critical safety and operational role within the Supply Chain function. Based in Cairo and supporting the EMEA region (including Egypt, KSA, UAE, and South Africa, & EU), the primary objective is to provide real-time monitoring and escalation of fleet driver safety violations. The Agent ensures that all monitored events are resolved in full compliance with legal and company requirements while maintaining the highest standards of customer service and operational excellence in a 24/7 rotational shift environment. 

Responsibilities
  • Operational Monitoring & Safety Compliance
  • Real-Time: Perform live monitoring across eight distinct fleet platforms to identify safety violations and potential risks.
  • Incident Validation: Rigorously validate reported violations to ensure data accuracy and determine if a true breach of safety protocol has occurred.
  • Immediate Intervention: Take on-the-spot corrective actions...

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