Fraud Analyst

Job Overview

The Fraud Analyst plays a critical role evaluating, reviewing, and mitigating risks and ensuring organizational practices are in‑line with client contractual requirements, external regulations, and internal policies and procedures.

Responsibilities

• Be dedicated to inspecting current transactions and interactions for the program
• Address outstanding callouts that have led to or may lead to fraudulent activities and possible risks
• Maintain the credibility of the interactions coming from IntouchCX
• Recommend processes that will improve the integrity of all instructions that are being handled by the program
• Review tickets handled by CSRs for any triggers or red flags
• Review transactions that may lead to risks, fraud, or manipulation
• Validate reported incidents from the Zero‑Tolerance policy along with client call‑outs and provide feedback to employees to correct behavior and preve...