Job Description

Position Overview:

The Front Office Staff serves as the first point of contact for guests, responsible for providing exceptional service at the front desk.

Key Responsibilities:

  • Welcome guests and assist with check-in and check-out procedures.
  • Greet guests warmly as they arrive.
  • Verify guest reservations and process payments.
  • Provide room keys and explain hotel amenities.
  • Answer phone calls and respond to guest inquiries.
  • Manage incoming calls promptly and courteously.
  • Provide information about hotel services and local attractions.
  • Take reservations over the phone as needed.
  • Manage reservations and maintain accurate records.
  • Update the reservation system with guest information.
  • Monitor room availability and pricing.
  • Assist in handling cancellations and modifications.
  • Handle guest complaints and provide solutions.
  • Listen to guest concerns and empath...

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