Front Office Staff

Overview

Four Points By Sheraton Palawan, Puerto Princesa

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Handle check-ins, check-outs, and reservations efficiently using the property management system.
• Answer phone calls and respond to inquiries about room availability, rates, and services.
• Assist guests with requests, including directions, transportation, and local recommendations.
• Manage cash and card transactions, ensuring accuracy in billing and payments.
• Maintain records of guest information and transactions.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Monitor the front desk area to maintain a clean and organized workspace.
• Uphold the inn’s policies and ensure security measures are followed...