Front Office Supervisor – Overnight

Job Description

Representing Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk. Lead, teach, coach and inspire colleagues while being committed to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $29.43 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.21

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead, coach, mentor, and evaluate Front Desk and Night Audit colleagues, supporting performance management and team development.
• Oversee guest arrivals and departures, including VIP coordination, and ensure effective service recovery for guest issues.
• Collaborate...