Job Description
Job Description: Job Description Date: April, 2026Role: Service Delivery Manager – IAM Location: Bangalore, IndiaTeam: Digital Infrastructure & Platforms (IAM)DescriptionAs the Service Delivery Manager for Identity & Access Management (IAM), you are the guardian of operational excellence for Airbus’s digital identity product. You will not just manage tickets;
you will oversee the day-to-day operations, strategic planning, and continuous improvement of the IAM ecosystem.Your mission is to ensure that as we develop new self-service tools, our existing services meet strict SLAs and operational standards. You will serve as the primary liaison between the technical Power Quad (PM, Architect, Tech Lead) and the broader Airbus business.Key Responsibilities1. Product-Led Service ManagementOperational Excellence: Supervise the delivery of IAM services, ensuring compliance with SLAs and high availability for the Airbus global workforce.Performance Insights: Utilize data-driven insights to...
you will oversee the day-to-day operations, strategic planning, and continuous improvement of the IAM ecosystem.Your mission is to ensure that as we develop new self-service tools, our existing services meet strict SLAs and operational standards. You will serve as the primary liaison between the technical Power Quad (PM, Architect, Tech Lead) and the broader Airbus business.Key Responsibilities1. Product-Led Service ManagementOperational Excellence: Supervise the delivery of IAM services, ensuring compliance with SLAs and high availability for the Airbus global workforce.Performance Insights: Utilize data-driven insights to...
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