General L1 Support

**Req ID**: ******
**Basic Qualifications**: Bilingual (speaking writing)1 to 3 years of customer service, preferably in a contact center environment or medical environment.1 to 3 years of experience analyzing and solving customer problems.Ability to communicate technical information clearly to non-technical users.Strong organizational skills and attention to detail.High school diploma or equivalent required
**Preferred Skills**: Experience in a call center environmentDemonstrate a service philosophy in all interactionsEffective communication and interpersonal skillsProficient typing and English language skills (both verbally and in writing)Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements.Exceptional ability to work optimally in a fast-paced environment
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its...