General Manager/ Senior General Manager - Business Excellence

Role : Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical. Job Responsibilities : Drive culture of process excellence in operation team preferably in Customer Service segment Identify projects, train team members and mentor/ lead projects YB/GB and Kaizen ideas. Participate in consulting assignment internally and at Client site Deliver productivity, create value for client, client collaboration and change management Support/ Enable change management ensuring from the projects Enable stable operation with no surprises Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence Ensure Positive contribution to the company's Gross margins and Operating margins Lead/ participate, Identify and Mentor in Six Sigma, Lean projects, Green Belt Trainees Value stream Mapping/ Process mapping &Recommend new/ improv...