Job Description
Drive customer-centric innovation as a Principal Agentic AI Solutions Architect with Genesys in Ontario, Canada. Focus on delivering strategic AI solutions that enhance user experience and operational efficiency.
In this critical role, you will guide the deployment of AI solutions for Genesys Cloud, promoting seamless interactions across customer touchpoints. Your ability to navigate complex strategies and technical frameworks ensures that AI initiatives align with enterprise goals and yield measurable business success.
Key Responsibilities:
• Lead the development of AI solutions focused on CX
• Convert KPIs into effective AI architectures
• Create integration designs for streamlined operations
• Collaborate with stakeholders for effective solution adoption
• Develop swift prototypes using advanced AI capabilities
Requirements:
• Minimum 8 years in CX or AI-focused roles
• Proficient in cloud platforms like AWS, Azure
• Expertise in API-driven solutions...
In this critical role, you will guide the deployment of AI solutions for Genesys Cloud, promoting seamless interactions across customer touchpoints. Your ability to navigate complex strategies and technical frameworks ensures that AI initiatives align with enterprise goals and yield measurable business success.
Key Responsibilities:
• Lead the development of AI solutions focused on CX
• Convert KPIs into effective AI architectures
• Create integration designs for streamlined operations
• Collaborate with stakeholders for effective solution adoption
• Develop swift prototypes using advanced AI capabilities
Requirements:
• Minimum 8 years in CX or AI-focused roles
• Proficient in cloud platforms like AWS, Azure
• Expertise in API-driven solutions...
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