German - Customer Service Representative

Location: Taguig, Onsite for 5 days/week

Shift: Shifting schedule day/night

Responsibilities

• Proactively engage with customers to understand their needs and concerns, and provide tailored solutions to address them
• Develop and maintain positive relationships with customers, ensuring their satisfaction and loyalty
• Handle inbound customer calls and emails, providing prompt and effective resolutions
• Identify and implement strategies to retain customers and minimize churn
• Collaborate with cross-functional teams to enhance the customer experience
• Continuously monitor and improve personal performance metrics to exceed targets
• Participate in training and development programs to enhance your skills and knowledge

Requirements:

• NO EXPERIENCE REQUIRED
• Must be proficient wit...