Job Description

Job Title: Google CCAI / Dialogflow CX Consultant

Location: Phoenix, AZ

Job Type: w2 Contract Position


Role Summary

We are seeking an experienced Google CCAI / Dialogflow CX Consultant to design and implement enterprise-scale Contact Center as a Service (CCaaS) and Intelligent Virtual Agent (IVA) solutions. The ideal candidate will have deep expertise in Google CCAI, Dialogflow CX, Five9, and Google Cloud Platform (GCP) , with strong architecture, integration, cloud security, and stakeholder management skills.

Key Responsibilities

  • Design and implement scalable Google CCAI / Dialogflow CX solutions, including conversational IVR, NLU/NLP, intent modeling, flow orchestration, and webhook integrations.
  • Architect and optimize Five9 CCaaS solutions, including ACD,...

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