Guest Experience Coordinator at Vantage Group

Elevate the passenger experience at Vantage Group's Hamilton International Airport as a Guest Experience Coordinator. This on-site role requires a strong focus on service standards and effective communication while supporting marketing initiatives and community engagement.
As part of Vantage Group's dedicated team, you will work closely with marketing and operations teams. Your responsibilities include implementing guest experience strategies, monitoring service standards, and coordinating airport events. You'll play a vital role in ensuring a seamless experience for travelers while supporting various marketing campaigns.
Key Responsibilities:
• Support guest experience strategy and performance metrics
• Monitor terminal conditions and passenger flow
• Conduct audits of services for compliance
• Assist with passenger surveys and reporting
• Coordinate the Airport Volunteer Program
Requirements:
• Post-secondary education in related fields
• Minimum two yea...