Job Description


Job Description

Key Responsibilities:

Front Office Planning

  • Ensure that the arrivals and departures for the day and relevant records are maintained.
  • Ensure quality in all aspects of work and among the staff in the lobby.

    • People Management

  • Personally welcome and escort all guests of the hotel.
  • Authorize courtesies for V.I.P’s.
  • Ensure that regular training is conducted as per the standards.
  • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

    • Financial Management

  • Responsible for maintaining high level of room sales, by up-selling.
  • Ensure that the log book is maintained.
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Ensure to balance the accounts on a daily basis.

    • Operational Management

  • Responsible for ongoing communication of pertinence using the logbook provided to other sh...

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