Job Description
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Serve as the primary point of contact for guest requests received by phone, email, or internal systems.
Accurately log, create, and follow up on service requests and tasks for Housekeeping, Maintenance, Room Service, and other departments.
Coordinate and track guest requests to ensure timely resolution and guest satisfaction.
Take Room Service orders in accordance with established standards, ...
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Serve as the primary point of contact for guest requests received by phone, email, or internal systems.
Accurately log, create, and follow up on service requests and tasks for Housekeeping, Maintenance, Room Service, and other departments.
Coordinate and track guest requests to ensure timely resolution and guest satisfaction.
Take Room Service orders in accordance with established standards, ...
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