Help Desk Analyst II

Description We are looking for a dependable Help Desk Analyst II to support end users with day-to-day technical issues in Santa Clara, California. This contract position with potential for a permanent role is ideal for someone who enjoys solving desktop support problems, delivering responsive service, and maintaining a smooth user experience across Microsoft-based environments. The role focuses on troubleshooting hardware and software concerns, managing access through Active Directory, and resolving service desk requests with professionalism and urgency.

Responsibilities:
• Provide technical assistance to employees by diagnosing and resolving issues related to Windows systems, desktop applications, and basic hardware functionality.
• Handle incoming service desk requests, document each case thoroughly, and ensure tickets are updated and closed in a timely manner.
• Support user account administration by creating, modifying, and disabling access within Active Directory...