Help Desk Analyst

Description We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit organization in Los Angeles, California. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, communicates well with a wide range of users, and can balance ticket resolution with device preparation and deployment. The role will focus on delivering dependable day-to-day assistance in a Microsoft-based environment while helping maintain equipment readiness and user access. You will work across two nearby buildings and contribute to ongoing endpoint setup, account support, and workstation refresh efforts.

Responsibilities:
• Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support.
• Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and int...