Help Desk Engineer

About LTM

At LTM (former LTIMindtree) we are a global technology consulting and digital solutions company, committed to driving innovation and delivering exceptional IT services. We are looking for our next talent to join the team as a
Junior Help Desk Engineer
.

Work Model

• Work model:
  On-site (Monday to Friday).
• Schedule and shifts:
  Full-time; availability for rotating shifts is essential for this position.
• Location:
  Paseo de la Reforma, Mexico City.

Objective

We are looking for a bilingual
Service Desk Engineer (L1)
with experience to provide support via phone, email, and chat to one of our most important clients. You will be responsible for incident management, service requests, and problem resolution, ensuring an excellent user experience.

Key Responsibilities

• Provide L1 technical support via calls, chat, and email.
• Log, categorize, and prioritize incidents using ...