Job Description
Help Desk Supervisor
Location: Boston, MA (Onsite)
Top Requirements (Must-Have)
+ 5+ years of Help Desk / Service Desk experience
+ Prior experience leading or mentoring technicians
+ Strong understanding of SLA management and ticket metrics
+ Experience reviewing dashboards/reports and driving improvements
+ Experience building and maintaining knowledge base documentation
Big Plus
+ Exposure to automation and AI-enabled service desk tools
About the Role
We are looking for a hands-on Help Desk Supervisor to lead a team supporting a large, well-known healthcare organization. This is a working leadership role in a fast-paced, highly visible environment where service quality and uptime are critical.
You’ll oversee daily support operations, ensure SLA performance, and use data to drive continuous improvement across the service desk.
Key Responsibilities
+ Lead, coach, and evaluate a team o...
Location: Boston, MA (Onsite)
Top Requirements (Must-Have)
+ 5+ years of Help Desk / Service Desk experience
+ Prior experience leading or mentoring technicians
+ Strong understanding of SLA management and ticket metrics
+ Experience reviewing dashboards/reports and driving improvements
+ Experience building and maintaining knowledge base documentation
Big Plus
+ Exposure to automation and AI-enabled service desk tools
About the Role
We are looking for a hands-on Help Desk Supervisor to lead a team supporting a large, well-known healthcare organization. This is a working leadership role in a fast-paced, highly visible environment where service quality and uptime are critical.
You’ll oversee daily support operations, ensure SLA performance, and use data to drive continuous improvement across the service desk.
Key Responsibilities
+ Lead, coach, and evaluate a team o...
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