Help Desk Support Technician

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Helpdesk Desk Support Technician - Southampton - Permanent

I am looking for a helpdesk / customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite – 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm.

Key Responsibilities:

• Provide second Level support to external customers and partners.
• Answer incoming calls from customers and respond to inbound communication on cases
• Monitor group email queue to respond to customer issues logged through our web portal.
• Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as...