Help Desk Technician (Level 1) — Windows & Mac Support

Position Summary

We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization. This role is responsible for providing first‑line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams.

The ideal candidate has prior IT support experience, strong communication skills, and the ability to troubleshoot common technical issues efficiently while maintaining professionalism and a service‑oriented mindset.

Key Responsibilities

• Provide first‑level support for hardware, software, and account‑related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Docume...