Help Desk Technician - Tier 2

Join a dynamic team at one of the best educational institutions in the country.  IT Service Support is responsible for Multi-Tier, Omni-channel support. Includes the initial point of contact for IT services, receiving customer issues and requests providing troubleshooting with an emphasis on first contact resolution.

**This is a remote contract opportunity. Candidates MUST reside in OH with the ability to pick up work equipment on-site in Columbus, OH before starting**



RESPONSIBILITIES

• Evaluates issues and escalates as needed to higher-tier and specialized staff.


• Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).


• Performs varying complexities of regular or project-related installation, preventive maintenance, break and fix, fault diagnosis, identification, isolation, resolution and de...