Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees at a manufacturing site in Wisconsin. This contract opportunity is ideal for someone who enjoys solving everyday IT challenges, assisting end users in person, and keeping workplace technology running smoothly. The role combines desktop support, hardware deployment, ticket management, and coordination with both local operations and centralized IT teams. Success in this position requires strong troubleshooting skills, clear communication, and the ability to work effectively in an onsite plant environment.

Responsibilities:
• Provide onsite support for desktops, laptops, peripherals, and other end-user technology used by employees across the facility.
• Manage incoming support requests through the helpdesk platform, document progress accurately, and drive issues through resolution or escalation when needed.
• Prepare and deploy new or existing hardware b...