Helpdesk Assistant

Responsibilities

• Must serve as the first point of contact for technical support, logging and managing tickets in the helpdesk system.
• Must be able to resolve common hardware and software issues for users across multiple departments and business units.
• Must be able to configure new user accounts, email setups, and basic user access and permission.
• Must be able to perform installation and patch updates for Microsoft applications and approved software.
• Must be able to document troubleshooting procedures and resolutions for knowledge base use.
• Must be able to escalates advanced or unresolved cases to level 2 support.
• Must be able to participate in routine IT maintenance such as system patching and antivirus updates.
• Must be able to deliver clear technical guidance to non-technical staff.

Job Requirements

- Graduate of Information Technology

- Open to Fresh Graduates...