Helpdesk Support

We are seeking a proactive and service-oriented Helpdesk Support professional to provide day-to-day IT support to our users. This role is key in ensuring smooth IT operations, resolving issues efficiently, and delivering a reliable and high-quality user experience across the business.

You are a hands-on IT support professional with a strong customer-service mindset. You enjoy troubleshooting, take ownership of issues, and are comfortable working in a fast-paced environment where responsiveness and reliability are key.

The key responsibilities for this role are:

• Provide Level 1 and Level 2 end-user IT support, including troubleshooting hardware, software, network connectivity, and access‑related issues; independently resolve standard incidents and elevate complex problems where required.
• Collaborate closely with regional leadership, international teams, and headquarters, ensuring alignment with global I...