Job Description


The Role:

We're looking for a motivated and customer-focused Service Helpdesk Technician to join a fast-paced team and play a vital role in supporting the technology that keeps our client's business running.

As the first point of contact for IT support, you'll be responsible for receiving, prioritising, documenting, and resolving technical support requests while delivering outstanding customer service to users.

The role offers strong exposure to a broad range of technologies within an organisation that actively promotes professional growth and internal career progression.

Responsibilities:

  • Provide IT and telephony support: Receive, prioritize, document, and resolve end-user help requests, including hands-on troubleshooting at the desktop level.
  • Use diagnostic and tracking tools: Apply software and hardware knowledge, diagnostic utilities, and helpdesk systems to identify and resolve issues efficiently.
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