Job Description
Advance your career as a Technical Support Specialist at Hewlett Packard Enterprise. This onsite role focuses on supporting Security products and troubleshooting complex network issues.
In this pivotal Technical Support Specialist position, you will engage directly with customers and partners, providing Tier 3 support for various stakeholders, including VARs and service providers. With a focus on hardware and software troubleshooting, you'll help drive timely issue resolution and manage critical customer concerns, while participating in cross-functional tasks. This role is perfect for those with a strong technical background and interpersonal skills.
Key Responsibilities:
• Provide Tier 3 support via phone, email, and web
• Identify bugs and collaborate with teams for solutions
• Attend internal meetings to represent customer feedback
• Review cases and deliver quality feedback
• Document technical notes for the Technical Assistance Center
Requirements:
• Bac...
In this pivotal Technical Support Specialist position, you will engage directly with customers and partners, providing Tier 3 support for various stakeholders, including VARs and service providers. With a focus on hardware and software troubleshooting, you'll help drive timely issue resolution and manage critical customer concerns, while participating in cross-functional tasks. This role is perfect for those with a strong technical background and interpersonal skills.
Key Responsibilities:
• Provide Tier 3 support via phone, email, and web
• Identify bugs and collaborate with teams for solutions
• Attend internal meetings to represent customer feedback
• Review cases and deliver quality feedback
• Document technical notes for the Technical Assistance Center
Requirements:
• Bac...
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