Hotel Front Desk Agent

On-site - Lapu-Lapu 1-3 Yrs Exp Bachelor Full-time

Job Description

• Greet and check in guests warmly and efficiently.
• Manage reservations and handle guest inquiries.
• Process payments and maintain accurate records.
• Resolve guest complaints in a professional manner.
• Provide information about hotel amenities and local attractions.
• Collaborate with housekeeping and management for a seamless experience.
• Educational Qualifications: Bachelor's degree in hospitality management, business administration, or a related field.
• Experience Level: 1-3 years of experience in a hotel front desk or customer service role.
• Skills and Competencies: Excellent communication skills, strong customer service orientation, adept at multitasking.
• Responsibilities and Duties: Manage check-ins and check-outs, address guest inquiries, ensure a smooth guest experience.
• W...