Job Description
Responsibilities
- Provides onsite support to users with good customer satisfaction for main and off-site
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure
- Helps to maintain or improve the overall image of the support team
- Level 1 & 2 level trouble shoot and problem resolutions
- Provide technical and operation support
- Work to reach service level target
- Break/fix for patches, software distribution and preventive maintenance
- Managed the media and documentation related to the equipment supported
- Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities
- Install the inventory scanning agent upon any new asset
- Deployment/cloning/Hardware change that needs reinstallation of th...
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