Incident & Application Support Analyst – Wealth Platforms/ServiceNow

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Working with one of our top financial clients, this role calls for an Incident & Application Support Analyst – Wealth Platforms/ServiceNow. This position is essential in maintaining the stability, accuracy, and availability of wealth management platforms and services through incident management, application support, and stakeholder communication.

Pay rate range (CAD): $54.35/hr– $65.22/hr

Responsibilities

• Log, categorize, and prioritize incidents using Playbook/Intake and ServiceNow, according to impact and urgency
• Perform initial triage to identify system, data, integration, or user-related issues, including major incidents
• Track incidents from reporting through resolution, ensuring ownership and SLA adherence
• Proactively follow up on aging or high-severity incidents until fully resolved
• Validate fixes with users before closin...