Incident Manager

We are looking for an experienced Senior Incident Manager to join a global banking technology environment and take ownership of major incident coordination, production oversight, and operational stability across the bank.

Responsibilities

• Act as the central point of contact for production health across technology streams
• Proactively monitor environments using telemetry and investigate abnormalities
• Correlate cross-stream issues, incidents, and operational events
• Manage and coordinate all Severity 1–3 Major Incidents
• Maintain oversight of Severity 4 incidents and escalation risks
• Monitor trends in Severity 5 tickets and unstructured requests
• Ensure high-quality incident communications and stakeholder updates
• Analyze incident and problem management data to identify trends and reduce recurring issues

Requirements

• Strong experience in Incide...