Informatics Support Specialist

Informatics Support Specialist - Bilingual Medelln, Colombia | Full-Time | Onsite We are seeking a detail-oriented and organized Informatics Support Specialist to support Clinical Informatics teams within a healthcare environment. This role focuses on operational support, reporting, documentation management, and workflow optimization initiatives related to healthcare IT systems and clinical operations. The ideal candidate will have experience in healthcare IT support, reporting/analytics, ServiceNow ticket management, and healthcare workflows. Exposure to Epic, EMR/EHR systems, and clinical documentation improvement initiatives is highly preferred. Key Responsibilities: Support Clinical Informatics and healthcare operations teams Prepare KPI reports, usage metrics, and operational analytics Assist with ServiceNow ticket triage and workflow support Support documentation optimization and flowsheet reduction initiatives Create and maintain reports, documentation, and process materials Coo...