Job Description

Key Responsibilities

  • Act as the Level 3 escalation point for infrastructure, cloud, SaaS, and network-related issues.
  • Perform advanced troubleshooting, log analysis, and root cause investigations.
  • Collaborate with development teams to resolve environment and deployment challenges.
  • Manage and enhance Azure, Microsoft 365, SharePoint Online, and Microsoft Entra ID environments.
  • Design and maintain SSO, Conditional Access, and identity management solutions.
  • Administer enterprise networking, including pfSense firewalls, VPNs, multi-ISP failover, switching, and wireless infrastructure.
  • Develop and maintain operational documentation, runbooks, and procedures.
  • Drive automation, monitoring, and process improvements to meet service objectives.
  • Coordinate with vendors and service providers to resolve technical issues.



Qualification

  • s3–5 years of...

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