Job Description
The role of Infrastructure Monitoring Engineer is manage and maintain the core infrastructure of our customers environments. You will be responsible for monitoring alerts as they come in and to validate, rectify and elevate where appropriate to resolve alerts within a timely manner in order to meet SLA’s. You will also be a technical escalation point for backup related issues.
Requirements
- Virtualisation – HYPERV, Azure and VMWare
- Dell and HP monitoring services such as iLO/iDrac/OMSA
- Experience with Connectwise Product stack (Manage/Automate/Asio) or other ITSM tooling
- Backup solutions for both 365 (SaaS) and BCDR environments including Acronis, Veeam and Datto
- Ability to work within a team and collaborate with other departments and stakeholders
- Good communication skills
- Able to make judgements on escalation needs and prioritise workloads
- Problem solving
- Positive attitude
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