Job Description

Drive customer support excellence as an IT Technical Advisor Specialist with Intact, featuring a versatile hybrid work model. Oversee crucial systems that enhance contact center efficiency.

In this key role, you will manage contact center solutions, ensuring that all tools function seamlessly for agents. From system configuration to incident management, you will be key in providing solid technical support and user training. Your insights will shape continuous improvements in service delivery.

Key Responsibilities

  • Administer contact center systems and applications
  • Provide ongoing technical support to users
  • Generate data reports for performance analysis
  • Plan and conduct user training sessions
  • Ensure compliance with access and security protocols

Requirements

  • Degree in Computer Science or Telecommunications
  • Minimum 3 years managing CCaaS and telephony systems
  • Experience with ...

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