Integrative Voice Response Engineer

Hiring: IVR Engineer

Location: India
Company:

Zensar Technologies

✅ Must-Have Skills:
5+ years of experience in

IVR development
Hands-on experience with IVR platforms like

Nuance (NDF/Mix preferred), Genesys, Dialogflow, AWS Lex, Avaya, or Cisco
Strong knowledge of

VoiceXML (VXML)

and IVR frameworks
Programming skills in

Java / Python / NodeJS / C++
Experience in

Conversational AI / Voice Bot / IVA projects
Good understanding of

NLU & NLP concepts
Experience in

REST API integration
Knowledge of

telephony protocols (SIP, TDM)
Experience with

cloud platforms (AWS / Azure / GCP)
Basic experience in

SQL / NoSQL databases

Preferred Profile:
Candidates with

Nuance IVR development experience
Exposure to

end-to-end IVR lifecycle (design → development → testing → deployment)
Understanding of

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