Job Description

Position: Intercom Specialist (iGaming Platform)

Number of hours: TBA

Schedule: EST

Key Responsibilities

  • Set up, manage, and optimize Intercom for customer support, onboarding, and engagement
  • Design and implement automated workflows, chatbots, and messaging campaigns
  • Segment users and create targeted messaging strategies based on behavior and lifecycle stages
  • Monitor and improve customer support performance (response time, resolution rate, CSAT)
  • Collaborate with product, marketing, and support teams to align communication strategies
  • Create and maintain help center articles and in-app guidance
  • Analyze Intercom data and generate insights to improve user experience and retention
  • Integrate Intercom with other tools (CRM, analytics, payment systems, etc.)
  • Ensure compliance with iGaming regulations and responsible gaming messaging
...

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