Job Description
Maximize your IT skills as an Intermediate Specialized IT Consultant in Toronto, focusing on ticket management and client satisfaction. This role requires on-site presence and expertise in service handling.
Our client offers a 12-month contract for an Intermediate IT Consultant adept at triaging requests and providing technical solutions. Strong proficiency with Microsoft Great Plains and customer service skills are crucial for success in this fast-paced environment.
Key Responsibilities:
• Deliver ongoing Tier 2 support for clients’ tech issues
• Prioritize and manage urgent service requests
• Collaborate with Database and System Administrators
• Troubleshoot and identify root causes of application issues
• Follow established Service Management processes
Requirements:
• In-depth knowledge of MS Great Plains versions 2016/2018
• Familiar with Logibec MMS and BSSI HFM systems
• Skilled in handling service requests and incidents
• Strong customer servi...
Our client offers a 12-month contract for an Intermediate IT Consultant adept at triaging requests and providing technical solutions. Strong proficiency with Microsoft Great Plains and customer service skills are crucial for success in this fast-paced environment.
Key Responsibilities:
• Deliver ongoing Tier 2 support for clients’ tech issues
• Prioritize and manage urgent service requests
• Collaborate with Database and System Administrators
• Troubleshoot and identify root causes of application issues
• Follow established Service Management processes
Requirements:
• In-depth knowledge of MS Great Plains versions 2016/2018
• Familiar with Logibec MMS and BSSI HFM systems
• Skilled in handling service requests and incidents
• Strong customer servi...
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