Intern- Business Process Optimization

Job Purpose

Supporting on global projects on tool quality management in the center on day-to-day basis while providing initiatives on value added solutions to the service line.

Key Areas of Responsibility

• Assist in analyzing productivity and efficiency metrics to evaluate the impact of recent changes or enhancements.
• Support the development and maintenance of dashboards and reports to monitor key performance indicators (KPIs).
• Perform data extraction, cleaning, and analysis using Excel, Power BI, or other tools to support decision‑making.
• Collaborate with finance teams to gather feedback and validate data accuracy.
• Provide system support, including issue logging, user testing, and documentation of enhancements or fixes.
• Maintain and update operational documentation, such as process guides, SOPs, and change logs.
• Participate in continuous improvement initiatives, including automatio...