Intern, Customer Experience (CX) Analytics & Process Improvement

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

• Experience and utilize the products & services offered to both city and hotel guests at various touchpoints in Marina Bay Sands.
• Perform monthly Internal Audits to measure both service and hardware such as:
  • Purchase a ticket and experience our world‑class entertainment offerings (ArtScience Museum, Sands SkyPark Observation Deck and Sands Theatre)
  • Dine and get first‑hand experience in the different F&B outlets
  • Cleanliness and maintenance checks of premium high impact areas within MBS
• Evaluate the experience and provide a full report based on service and hardware.
• Ensure that all internal audits are being carried out while maintaining data accuracy, integrity, and in accordance to Marina Bay Sands’ brand standards.
• Analyze data points from the Internal audit program t...