Intraday Workforce Analyst

Arvato Limited is seeking a Real Time Analyst to monitor live activity within their contact centre in Datchet. The role involves using real-time data to ensure effective service delivery and operational performance.

Ideal candidates should have demonstrable experience in workforce planning, be confident in managing communication, and possess the analytical skills required to make informed operational decisions. Flexible working is included, providing a hybrid work model with at least two days on-site.