Job Description

Responsibilities:

  • Provide solutions to complex IT-related challenges within the organization.

  • Provide L3 technical support for escalated issues and ensure timely resolution.

  • Software Asset Management (SAM): Oversee the procurement, deployment, maintenance, and harvesting of software licenses; manage SaaS access and optimization via CloudEagle.

  • Hardware Asset Management (HAM): Maintain sufficient inventory, track IT assets, and manage renewals for licenses, contracts, and AMCs.

  • Administrate and optimize a diverse tech stack including macOS, Windows 10/11, Google Workspace, Okta, Jamf, Sophos, Cisco Meraki, Confluence, and JIRA.

  • Perform regular IT audits to identify vulnerabilities and implement security fortifications.

  • Analyze and troubleshoot complex problems to identify, recommend, and implement methods for the resolution and eliminati...

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