IT Application Support Engineer

Job description

Job Purpose:
The IT Application Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance for business applications across the organization. This role ensures smooth operation of software systems, supports end-users, and collaborates with IT teams and external vendors to enhance application performance and reliability.

Core Responsibilities:

• Provide first-level support for core applications such as CargoWise, NetSuite, and WMS


• Diagnose and resolve application tickets within IT SLA


• Log, track, and manage incidents through to resolution


• Escalate complex issues to vendors or internal technical teams when required


• Respond to user inquiries and reques...