Job Description
The Field Service Technician / Help Desk Support Specialist is responsible for providing technical support, installation, and maintenance of hardware and software systems in a healthcare environment. This role supports end users both remotely and onsite, ensuring timely resolution of technical issues and successful deployment of IT equipment and systems.
Key Responsibilities
+ Receive, review, prioritize, and resolve help desk tickets in a timely manner
+ Provide technical support via phone, email, remote tools, and in-person assistance
+ Diagnose and troubleshoot hardware, software, and network-related issues
+ Utilize remote access tools to resolve user issues efficiently
+ Support deployment and configuration of Windows 10/Windows 11 systems
+ Assist in operating system migrations (Windows 10 to Windows 11)
+ Install, configure, and maintain desktops, laptops, and peripheral equipment
+ Perform Active Directo...
Key Responsibilities
+ Receive, review, prioritize, and resolve help desk tickets in a timely manner
+ Provide technical support via phone, email, remote tools, and in-person assistance
+ Diagnose and troubleshoot hardware, software, and network-related issues
+ Utilize remote access tools to resolve user issues efficiently
+ Support deployment and configuration of Windows 10/Windows 11 systems
+ Assist in operating system migrations (Windows 10 to Windows 11)
+ Install, configure, and maintain desktops, laptops, and peripheral equipment
+ Perform Active Directo...
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