IT Helpdesk

Job Title

IT Helpdesk Specialist

About the Role

Responsible for providing first‑level technical support to end‑users, troubleshooting hardware and software issues, and ensuring reliable operation of IT systems across the organization.

Key Responsibilities

• Provide technical support to end‑users via phone, email or in‑person.
• Assist users with hardware and software problems on desktops, laptops, printers and applications.
• Walk users through step‑by‑step solutions and deliver timely resolutions.
• Diagnose and troubleshoot issues, identify root causes and implement solutions.
• Escalate complex problems to specialized IT teams.
• Perform routine maintenance such as software updates, antivirus scans and system optimizations.
• Collaborate with IT teams to maintain system health and security.
• Record user issues, resolutions and troubleshooting steps accurately.
• U...